Frequently Asked Questions
Everything you need to know about shopping with EquiLife.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, most of our retail products come with a standard one-year manufacturer's warranty against defects in materials or workmanship.
Do you offer international shipping?
Yes, EquiLife ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your destination.